FAQ
Find answers to our most frequently asked questions.
GENERAL INFORMATION
What is Golden Touch Wellness?
Golden Touch Wellness is your trusted destination for fitness, wellness, and health & beauty solutions.
We offer a curated collection of products designed to help you achieve your fitness goals, enhance your well-being, and improve your self-care routine — all from the comfort of your home.
What types of products do you offer?
We specialize in three main categories:
- Fitness at Home: Portable workout gadgets, posture correctors, massage guns, and toning equipment etc
- Health & Beauty: Facial lifting tools, LED therapy masks, heating pads, pain relief and skin rejuvenation devices, etc
- Wellness: Sleep aids, aromatherapy diffusers, hydration reminders, and relaxation tools, etc
We also offer professional wellness apparel, including medical scrubs and recovery accessories for healthcare professionals.
Do you offer free shipping?
Yes, we proudly offer Free Standard Shipping on all orders — no minimum purchase required.
How long does delivery take?
Orders are typically delivered within 7–10 business days after processing.
You’ll receive a tracking number by email once your order has shipped.
Please note: Shipping times may vary slightly depending on your location and courier conditions.
Do you ship internationally?
Yes. We ship to most countries worldwide. If your country is not available at checkout, please contact our support team for assistance.
What is your return policy?
We offer a 30-day return policy on most items.
If your product is defective, damaged, or you are unsatisfied with your order, contact us at customerservice@goldentouchwellness.org within 30 days of delivery for return instructions.
Products must be unused and in their original packaging.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible at customerservice@goldentouchwellness.org.
We can only make changes before your order has been shipped. Contact within 6 hours.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options such as PayPal, Apple Pay, and Google Pay.
All transactions are securely encrypted for your safety.
Any More Queries, Contact Us
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"
Sofia R. Alberta, Canada.
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